FAQ | ORDERS

You will receive an order status page when you checkout, feel free to save that page or email us for it. You can also email us with your order # via our contact page and just ask!

 

If your order has not been shipped you may cancel your order.

 

If your order has not been shipped yet you may change your order.

 

You can use your discount code at the checkout page.

 

No, you can only use one discount code per order.

 

Please email us with your name & email address and we will help you locate it!

 

We offer exchanges for store credit within 7 days of receiving order on all unworn items excluding sales & sale items. A gift card will be issued upon return of the order & inspection.

 

We will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival. If a charm or chain is different than described please send us an email, all items are hand made and will have variations.

 

Customers are responsible for Taxes & Duties to be paid before delivery, we offer to collect in certain countries before hand. 

Upon delivery, if you do not pay DHL the Taxes & Duties due by your countries customs office your order will be forfeited and not refunded. Please send us an email with any questions regarding International shipping charges you're unsure about. 

 

If you received the incorrect item, please let our customer service team know by contacting us at the bottom of the store page. Please add your Name and Order # in an email and a member of our Support Team will get back to you as soon as possible. In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.

 

We ship Monday - Friday with the exception of special holidays.

 

Yes we do - click .